Returned item with broken seal

Hi all,
I sold a new face product on eBay recently, and the buyer immediately filed for a return, claiming the seal was broken. I had photos of the item with the seal clearly intact in the description. They then claimed that there was no seal under the outer lid, which I have no way of proving because I didn’t open the product!
I agreed to the return, the buyer has sent the item with a tracking number (haven’t received it yet). At first they agreed to pay the return postage, now they are demanding that I transfer them money for postage.
How to I proceed? It seems ridiculous that I am paying someone to open a product that I can now no longer sell!

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